Former UN Secretary General
I Hear You
Listening is actually a magical process.
When we deeply, truly listen to another, a shift takes place. Indeed, if you want to
influence someone to change an entrenched point of view, listening to him or her is much
more effective than arguing your point.
But listening doesnt come naturally
to most of us. Were usually busy with our own thoughts while only pretending to pay
attention. As a result, most of the data we might have captured slips by, unnoticed.
In this workshop, we practice three basic
skills that can transform our listening competence:
Attention. Learning how to pay
attention to another person to critical to good listening. It requires that we silence the
inner voices and open ourselves to another without restraint. Sound easy? Not in a manic,
multi-tasking culture dominated by 15 second sound bites.
Tune In. As we listen to
another, we must also listen to ourselves. Our best clues about the feelings of another
often come from the feelings they evoke in us.
Inquire. Even when you think
youve heard it all, keep asking questions. Is there more? Is this what youre
saying? Did I get it right? Was there something else you wanted to say?
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