One of the great challenges in healthcare today is
creating a caring environment that fulfills the patient's needs for healing at the deepest
levels. Medical science alone, without considering the human factor, is no longer enough.
Most providers today understand that patient satisfaction
and even the healing process itself are closely tied to the degree to which the patient's
emotional and spiritual needs are met in the course of treatment. It is also clear
that patient satisfaction is directly proportional to the caregivers' attitude. Hospitals
with the highest levels of employee satisfaction report the highest levels of patient
satisfaction. Healthy relationships between doctor and patient, and among caregivers
themselves, are crucial in producing positive outcomes.
Conventional medical education simply does not address
the essential aptitude known today as "emotional intelligence." As a result,
primary care physicians fail to recognize patients' emotional signals about 80% of the
time. This is a significant contributing factor in the frequency of legal claims against
NGOs and Not-for-Profits
Organizations that are established for purposes other
than profit face a special challengemany times, the elevated goals served by the
organization obscure some of the personality issues that would be more obvious
in the corporate world. When were focused on issues like homelessness, refugee
relief, inter-religious dialogue, public policy, civic governance, and the like, it
becomes easy to overlook the humanity of those around us. HeartWorks can help you build an
organization that is as conscientious about those within as those without.
There are many stages along the road of corporate
maturity. Some corporations are caught in a primal struggle for survival while others have
discovered that a profitable enterprise can offer enormous opportunities for
self-expression and creativity while delivering a valuable service or product to the
community. What distinguishes these businesses is how they treat their employees and their
customers. Serving their humanity is the key to discovering and expressing what might be
called the soul of an organization. Once an organization finds its own soul,
the skys the limit. HeartWorks can help take you there.
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